Quality Pledge
We want every customer to be happy with our service and each employee to be happy working for Affordable Staffing
- Ensure our staff communicate with you effectively
- Personally introduce you to your Care & Support Workers
- Continually invest in improving our service and our systems
- Use the call logging system to enable us to be proactive in managing your service
- Meet with you or your loved one to produce a personalised support plan and service for you
- Ensure our staff are properly recruited, have undergone an enhanced police check with barred lists, and are reference checked
- Spend time selecting the right Care & Support Worker for you
- Ensure that when things go wrong, we will act quickly, apologise and put things right
- Train our Care & Support Workers to a high standard to carry out the support and care you require
- Ensure you have a strong team around you – your team of Care & Support Workers, Service Manager and Field based Manager
- Ensure all our Care & Support Workers and customers are placed in geographic areas and minimise the travelling that our Care & Support Workers do